Candles and tallow creams are "pickup only" due to warmer temperatures.

Soy Candle Cottage
Soy Candle Cottage
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Frequently Asked Questions

Below you will find answers to some common questions we receive here at Cottage Goods about our handcrafted personal care products, including natural lotions and organic coconut soaps. If you have additional questions or need help placing an order, please give us a call today at 405-519-6827!

Handcrafted personal care FAQ

What products does Cottage Goods make and sell?

We create handcrafted personal care and home products, which include organic coconut soaps, natural lotions, deodorants, beard oils and balms, laundry soaps, and soy candles. Each item is handmade in small batches, focusing on natural ingredients and simple formulations.

Are Cottage Goods products organic or all-natural?

Many of our handcrafted personal care items utilize organic or naturally derived ingredients, such as coconut oil and soy. Our product listings will clearly indicate when an ingredient is certified organic. While we emphasize natural formulations in our natural lotions and organic coconut soaps, we always encourage you to check individual product pages for specific ingredient details and certifications.

Do you list full ingredient information for each product?

Yes — individual product pages for our handcrafted personal care items list key ingredients and usage notes. If you need a full ingredient declaration for our natural lotions or organic coconut soaps (for allergy or regulatory reasons), contact us and we’ll provide the full list.

Are your products vegan and cruelty-free?

Many of our handcrafted personal care products, including natural lotions and organic coconut soaps, use plant-based ingredients; however, not every item may be strictly vegan, as some formulations can include beeswax or other animal-derived ingredients. We do not test on animals — please check each product page or ask us directly to confirm vegan status.

How are products scented - natural essential oils or synthetic fragrances?

Our handcrafted personal care products are primarily scented using natural essential oils and botanical extracts whenever possible. Each product page specifies the scent source; if you prefer only essential-oil fragrances in our natural lotions or organic coconut soaps, please check the product description or feel free to ask us to confirm.

What is your shipping policy and how long does delivery take?

Shipping options and delivery windows are displayed at checkout and may vary based on the product and destination. For a quick estimate, add our handcrafted personal care items, such as natural lotions and organic coconut soaps, to your cart and enter your shipping address. Alternatively, feel free to contact our team for specific lead times on handmade items. If you require expedited shipping or local pickup options, we're here to assist you.

Do you have a physical retail location or pop-up shop?

Yes — Cottage Goods operates retail/pop-up shopping events at 8500 East Memorial Road (Jones, OK), where you can find handcrafted personal care items, including natural lotions and organic coconut soaps. We also occasionally host special pop-ups. Check our Retail/Pop Up page for hours and how to book a private shopping time.

Can I buy wholesale or place bulk orders for events or retail?

Yes — we accept wholesale and bulk inquiries for our handcrafted personal care products. Please contact our sales team with your choices of natural lotions and organic coconut soaps, along with quantities and timelines; we’ll provide you with pricing, lead times, and minimums based on the items you select.

Do you offer gift sets or custom packaging?

We can assemble curated gift sets from our range of handcrafted personal care products, which include seasonal bundles featuring natural lotions and organic coconut soaps. For custom packaging or branded gifts in larger orders, contact us with your requirements and timeline.

What is your return / refund policy?

For hygiene reasons, returns of opened handcrafted personal care items, such as natural lotions and organic coconut soaps, are typically limited. If a product arrives damaged or defective, contact us right away, and we’ll arrange an exchange or refund. For precise return windows and conditions, please check the product listing or the shipping/returns information on the site, or feel free to reach out to customer service.

Are Cottage Goods products safe for sensitive skin?

Many of our handcrafted personal care items are formulated to be gentle and nourishing, but everyone’s skin reacts differently. If you have sensitive skin or allergies, review the full ingredient list and perform a patch test before full use. Explore our natural lotions and organic coconut soaps, and contact us if you need recommendations for sensitive-skin options.

How should I store soaps, lotions, and candles?

Store your handcrafted personal care products, including organic coconut soaps, in a cool, dry place with good airflow. Use a draining soap dish to ensure that the bars dry between uses. Keep natural lotions away from direct sunlight and high heat to maintain their quality. For candles, store them upright in a cool, dry spot, and remember to trim wicks before each burn for the best results. Proper storage is essential to preserve scent and extend the life of your products. (Product pages may sometimes include specific care notes.)

Do you use sustainable / recyclable packaging?

We strive to implement sustainable practices whenever possible, opting for recyclable or minimal packaging for our handcrafted personal care items. If you have specific packaging preferences, such as recycled boxes or reduced plastic options, please let us know. We’ll be happy to discuss available choices, especially for larger orders of our natural lotions and organic coconut soaps.

How can I get product suggestions or book a private shopping appointment?

Call or email us with your needs, such as your skin type, scent preferences, and gift recipient details, and we’ll recommend our best handcrafted personal care products, including natural lotions and organic coconut soaps. You can also book a private shopping time at our retail location or inquire about pop-up visits. Contact info is on our site.

Where can I find company news, press, or stories about Cottage Goods?

Our blog and media pages highlight news, press mentions, and articles about our brand and products, including handcrafted personal care items like our natural lotions and organic coconut soaps. Check the site’s “Media” or “Blog” sections for the latest coverage and stories.

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Cottage Goods

2417 NE 100th St, Oklahoma City, OK 73131 United States

405-519-6827

Copyright © 2023 Cottage Goods - All Rights Reserved.

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